Chapter 2
Engage your team, wherever they’re working
Engage your team, wherever they’re working
Achieving quick and decisive transformation in the workplace requires clear communication and accountability, and throughout any process of change you need buy-in from all relevant stakeholders.

However, getting people on board isn’t always easy, especially if your team members are disengaged from the company vision and business goals.

A 2018 Gallup survey in the US underlined how low levels of employee engagement might disempower team productivity. The poll discovered:

  • 13% of respondents reported that they are ‘actively disengaged ’from their work
  • 53% are generally satisfied, but not cognitively and emotionally connected to their work
  • Only 34% of employees are truly ‘engaged’ in their work

It is too early to know if the huge recent increase in numbers of people working from home will see engagement levels rise or fall. It may be prudent to remember, however, that until recently colleagues employed on an ‘out-of-office’ arrangement were often described as working ‘remotely’. A fully engaged and productive team is unlikely to feel this sense of ‘distance’ or ‘remoteness’.

The connection between engagement and productivity is well known. Of course, many factors influence employee engagement and some – salary and benefits, for example – may be out of a team manager’s jurisdiction. However, Gallup research suggests that improving engagement levels is often about concrete behaviours, rather than abstract or holistic ideas around corporate culture.

Clarifying expectations, setting achievable objectives, providing the right tools and support, and promoting positive and productive co-worker relationships, should be a priority for any team manager at a time of major change in the workplace.

Whatever you are trying to achieve, throughout all communications, consider the following:

  • What needs to be communicated to take the next step forward?
  • Who needs to receive that communication?
  • When do they need to see or hear it?
  • What actions need to result from that communication?
  • What channels, or platforms, are best for making this happen?
  • How will this engage your team?
  • How does it contribute to effective team-working?

Next:Take practical steps towards productivity