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Support Engineer

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Nothing Beats Loving What You Do

Passionate, talented, hands-on rock stars welcome anytime.

We work hard, make software that changes the world, and have a lot of fun.

You've never worked in a place like this before, and that's not just a throw-away line.

About Us

GetBusy is a fast-growing, future-focused, global tech company listed on the London Stock Exchange (LON:GETB). Our mission: To make people productive and happy :)

Our Virtual Cabinet document management and client portal software is trusted by dozens of industries from construction to insurance...including 27 of the top 100 accounting firms in the United Kingdom, and 22 of the top 100 accounting firms in Australia and NZ.

Our Values

There is no better way to get a flavour of what we are about than to check out our unique values. We live these daily and are always saying things to each other like "Let's BSU!"

Every decision we make, every customer we help, every line of code we write is defined by our company values.

The Team

The talented Support Team deals with varied support requests for multiple pieces of software used by thousands of companies and their clients across the globe.

A mixture of ages and experience level, the team is dynamic and fast paced, striving to be the best Support Centre in the world.

What the support team offers you:

The Job

We are currently looking for a Support Engineer to join our fast paced Support Centre. The Support Centre provides support to our software suite that is deployed at over 2400 sites across the world.

The purpose of the role is to provide inbound phone support for GetBusy Clients. We are looking for someone with an excellent customer service focus who has the ability to identify and resolve technical issues, provide implementation assistance, workarounds and solutions via telephone, remote support and email.

This is an ideal opportunity for someone looking to break into a career in IT support with good opportunities for progression.

Essential Skills

Desired Skills

You Will Have

We're looking for a certain type of person. Rockstars! We want people:

Benfits we offer

The Interview Process

Due to the current situation we’ve changed how we interview. For the foreseeable future, all interviews will be on Zoom. We understand that you may need to interview with kids, dogs or other distractions around you. We might too.

We’re onboarding and training remotely. No need to come in for your first day or to pick up equipment. We’ve got you.

I've got what it takes
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