GetBusy is one of Australia and New Zealand’s leading document management software providers to accountants, bookkeepers and businesses. GetBusy provides technical support and training services to the end-users of its products and services, which include desktop and cloud solutions (“the products”).
GetBusy plc is committed to maintaining the privacy and security of your personal information and complying with the obligations under the Privacy Act 1988 (Cth) and the applicable Privacy Principles, known as the Australian Privacy Principles on 12 March 2014 (“the Privacy Principles”).
This policy can be viewed on our website www.GetBusy.com
Personal information, for the purposes of this policy and as defined by the Privacy Act and Privacy Principles, means “information whether or not an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about a person whose identity is apparent, or can be reasonably ascertained, from the information or opinion.”
We only collect personal information for purposes which relate to our business, functions and activities. Without your personal information, we may not be able to deliver or give you access to our products, or provide you with technical assistance or updates for our products.
We collect personal information in relation to the:
Subject to your consent, whether express, or implied, i.e., where the circumstances of the collection and use are in a manner you would reasonably expect us to collect or use your information, we may also collect and use your information to:
We most commonly collect personal information directly from our customers or their authorised representatives. Sometimes we may collect information from a third party or a publicly available source, but only if the person has consented to such collection or would otherwise reasonably expect us to collect their personal information in this way.
In summary, we most commonly collect personal information when you:
A. Engage in product related activities, such as
B. Engage with us in other ways, such as:
C. When you purchase and use our products, technical support and join GetBusy programs we may collect information from you:
D. When your contact with us does not relate to a purchased product. We also collect information at other times, which do not relate specifically to your purchase or use of our products, as described below:
The information collected from you or your authorised agent directly, would generally comprise name, address, postal address, telephone, fax and e-mail contact details, other authorised users of your product, where applicable, as well as the details of the GetBusy product that you use.
High level information in relation to your business may be also be collected and may include details of your industry or profession, for the purpose of better understanding your business and needs in relation to our product.
We collect information from you when installing the product and use of your product, i.e. a file on your hard drive records the date of installation, such as the unique product number of the computer, collected in relation to your use of the software, for example which may include internet protocol address, hardware identification, operating system, application software, peripheral hardware, non-personally identifiable software usage statistics.
In relation to certain products, we may collect and handle information held in databases created using our hosted or online products, such as Virtual Cabinet or SmartVault. The information collected would be collated and de-identified, before being used for benchmarking or sale to third parties.
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it. At the point of payment, you are transferred to a secure page on the website of a reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.They will store certain identifying information, such as a password, your email address, or your mobile phone number, and your Payment Credentials in order to process your payment and let us know that you have paid. They may also email you if you have left without paying.
Depending on the type of activity you are engaging in, we may collect information directly and indirectly when you use our website or social media tools. We may also collect unidentifiable information from you relating to the pages you visit etc. See also “GetBusy Website” and “Social Media & Public Forum” below.
Where you have provided your personal details when visiting our website, such as your membership, account or customer details, or registered for an activity, entered transactions you have entered whether paid or free, we may also collect information from you relating to how you use our website, the pages you have viewed, nature of the requests or enquiries you have made etc.
We also use third party service providers to assist us in the collection of this data relating to your use of the website. These service providers may include technology which enables them to also collect other publicly available web-based data or other publicly available information about you, such as any social media accounts providers on our behalf. Please refer to “Third Party Service Providers” to understand our use of third party suppliers.
If you request technical assistance or, in relation to GetBusy products, consulting services, you may contact us online, telephone or in person. We may require the following information from you in order to provide you the assistance needed:
Please also refer to “Disclosure to overseas recipients outside the GetBusy Group”, to understand when you may be dealing with one of our technical support or consulting service providers who are physically located outside Australia.
Where information is collected in relation to the purchase or use of a GetBusy product, we use your personal information in the following ways:
If the personal information was collected through your other contact with us, i.e. not relating to your purchase or use of our product(s), we use your personal information in the following ways:
We will only use your personal information for direct marketing where we have obtained your consent, directly or indirectly and in compliance with the Privacy Principles and the Spam Act 2003 (Cth). In the absence of express consent from you, we will only use or disclose the information in a way that you would reasonably expect your personal information to be used in relation to our business and products. For example, if you provide your business card to one of our employees at an event, we may communicate with you about our products or future events, unless you instruct us not to do so. In all our direct marketing to you, you will always have the ability to request us to discontinue sending to you any further of such direct marketing material to you.
If you would prefer not to receive communications from us that do not relate to any products to which you have subscribed or which you have purchased, please contact us as follows:
Or write to us: The Privacy Officer c/- GetBusy Australia Locked Bag 7522, McMahons Point, NSW 2060
The Privacy Officer c/- GetBusy New Zealand PO Box 331 534 Takapuna, Auckland New Zealand
We will only use the personal information for the purpose for which it was given to us, or for purposes which are directly related to one of our functions or activities. We would only disclose information in circumstances permitted by the Privacy Principles, such as when:
Subject to the exceptions below, very little external disclosure of your personal information is made by GetBusy outside the GetBusy Group:
In the event there is a transaction which involves the sale or any or part of our business assets, it is possible that personal information we possess may be transferred as part of the transaction. Further, where reasonably practicable, we will specify that the personal information will be handled in accordance with this policy and consistently with the requirements of the Privacy Principles.
In accordance with the provisions of the Privacy Act and Privacy Principles we advise that some personal information may be disclosed to a third party outside Australia. These parties may only use the information for the identified purpose and must use, handle and disclose the information in accordance with this Policy. Please also refer to “Third Party Service Providers” to understand our use of third party suppliers.
Circumstances where your information may be collected, disclosed or stored outside Australia:
You may explore and browse our website without providing any information about yourself. When you visit our website, for example, to purchase any products, or enrol into a training course, technical support, contribute to a forum, register for an event, participate in a competition or promotion, request further information from us, we generally request that you provide personal information about yourself primarily so that we can respond to your query, provide you with further information, confirm your details, booking etc.
You may choose not to provide this information but this would prevent or minimise your ability to experience the full features of the website, such as online payments, access to some subscription products, restrict access to certain areas of the website or activities.
The GetBusy website uses:
We also offer publicly accessible community forums, message boards and blogs. Please be mindful that any information you directly disclose through our public message boards, blogs, or forums, may be collected and used by others. We will correct or delete any information you have posted on the websites if you so request, please refer to “Access to Information and Complaints” section below.
We engage third party service providers to provide services to users of our websites and products and may need to share information, or give access to your personal information in order to provide information or products to you. The types of third party services may include analysing data, providing marketing assistance, technical support, consulting and training services relating to the installation, use, development, maintenance and support of our products, providing office and document management services.
We do all things reasonably practicable to select third party service providers, who represent, or who, in our reasonable opinion, we believe will comply with the Privacy Principles in relation to the collection, use, storage, disclosure and security of your personal information consistent with the Privacy Principles and this policy and only use the information for which it is disclosed.
Some of these third party service providers may store or host their data, which may include personal information they have collected on our behalf, outside Australia. Please refer to “Disclosure to overseas recipients outside the GetBusy Group”.
Our website and products may link to other websites. We do not control and are not responsible for, the content or data collection, handling and storage practices of any of these third party websites. Nor does the provision of any links to those websites constitute an endorsement of these other websites, their content or their practices. We do not have any control over any cookies or any tacking technologies they may apply.
GetBusy is committed to take all reasonable steps to protect all its information, including from misuse, interference and loss and unauthorised access, modification and disclosure.
We require all our employees, contractors and agents to agree to obligations of confidentiality with respect to information collected, handled or held by us or on our behalf, such as personal information and client information.
GetBusy uses electronic customer management and database systems to store most of the personal information. Some of the customer management and database systems are web-based. Some of these systems may be provided by third party service providers. Please also refer to “Third Party Service Providers”. Our databases and systems are accessed by authorised users and contain security features to ensure the protection and integrity of the data that we hold.
GetBusy data and customer data created using GetBusy’s products is stored on our servers which are kept in secure data centres owned and managed by third parties. Most of this data is hosted and stored in our data centre in Australia but may also be hosted and stored in other countries including the UK and USA.
We generally return or destroy or de-identify data which has been provided to use for technical support or consulting purposes. Some data, once de-identified, may be kept for training or QA purpose so that we may continue to develop and improve our products and processes.
Some of your personal information may also be in stored in databases hosted by third party service providers, in Australia, US or other countries, please see the relevant paragraphs “Third Party Service Providers“ and “Disclosure to overseas recipients outside the GetBusy Group” for more details.
The Privacy Principles provide you with the right to access the personal information that we hold in relation to you. If you would like:
Or write to us:
The Privacy Officer GetBusy Australia Pty Limited Locked Bag 7522, McMahons Point, NSW 2060 Australia
The Privacy Officer Get Busy New Zealand Pty Ltd PO Box 331 534 Takapuna, Auckland New Zealand
We have internal procedures in place to deal with such requests, and we may require further information from you to verify your identity. Generally, we will correct or give access to your personal information where it is reasonable and practicable to do so in accordance with the provisions of the Privacy Principles. If GetBusy refuses to correct, or grant access to the personal information on grounds consistent with the Privacy Principles, then GetBusy will provide written notice to you of its decision and reasons for the decision in the form required under the Privacy Principles.
Furthermore, you may request a copy of this Statement from either the addresses referred to above or by phoning or emailing:
Australia: Phone: 1300 223 090